Pets at Home

Pets at Home is the United Kingdom's largest pet supplies retailer, with more than 450 stores and 6,000 employees.[2] The company sells products including food, toys, bedding, medication, accessories and pets. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Pets at Home
Public limited company
Traded asLSE: PETS
Founded1991 (1991)
FounderAnthony Preston
HeadquartersHandforth, Cheshire, England, United Kingdom
Area served
United Kingdom
Key people
Tony Denunzio (Chairman)
Peter Pritchard
ProductsPet supplies
Revenue£898.9 million (2018)[1]
£88.8 million (2018)[1]
£62.8 million (2018)[1]


The first store was opened in Chester in 1991, by Anthony Preston.[3] In December 1999, Pets at Home acquired Petsmart UK,[4] bringing a chain of 140 stores under Pets at Home branding.[5] In April 2004, Pets at Home was sold to Bridgepoint Capital for £230 million. The sale was completed in July 2004.[6]

In November 2007, the 200th store, Barnstaple, opened.[7] Pets at Home has also started global expansion with two stores opened in Melbourne, Australia. The two stores opened in Maryland have since been taken over. On 27 January 2010, Pets at Home was sold by Bridgepoint Capital, to United States-based investment firm Kohlberg Kravis Roberts (KKR) for around £955 million.[8]

The 17 September 2012 episode of BBC consumer affairs television programme Watchdog included a report on animal and fish welfare conditions at Pets at Home.[9] The programme had visited eight stores, as part of an investigation which included Mike Jessop, former president of the Small Animal Veterinary Association. The programme discovered evidence of mistreatment of small animals, dead fish being left to rot and be eaten in tanks, and sick small animals up for sale.[9][10] That month, Pets at Home subsequently issued a full response to the claims made in the broadcast.[11]

In March 2014, the company was the subject of an initial public offering.[12]


The company works with 405 veterinary surgeons who practice from its stores and in 2015 there were a total of 338 veterinary practices in joint partnerships with the company. They are generally small businesses which pay a percentage of turnover as a management fee to the company for back office services. The company runs a graduate training scheme intended to produce future joint venture partners.[13]

The company owns Vets4Pets,[14] a Guernsey-based veterinary business which operates a national network of joint venture partner veterinary practices focusing on treatment of small animals (domestic pets such as dogs, cats, rabbits etc.).[15] The company enters into joint venture partnerships[16] with veterinary professionals (usually a veterinary surgeon or veterinary nurse)[17] to open new small animal practices. These practices are supported by two main support offices located in Guernsey[15] and Nottingham[18] which provide partners and their practices with full administrative support.[19]


  1. "Annual Report 2018". Pets at Home. Retrieved 2 March 2019.
  2. "Pampering pets for profit". BBC News. 8 June 2006. Retrieved 29 May 2009.
  3. Goodman, Matthew; Kemeny, Lucinda (18 April 2004). "Pets At Home groomed for £200m sale". The Times. London. Retrieved 29 May 2009.
  4. "Company Briefs". The New York Times. 16 December 1999. Retrieved 29 May 2009.
  5. "Pets at Home Woofs up Growth". Estates Gazette. 23 June 2007. Retrieved 29 May 2009.
  6. "Bridgepoint poised to swoop on Pets at Home". Financial Times. 19 July 2004. Retrieved 9 May 2015.
  7. Finch, Julia (8 November 2007). "Pampered pooches could go public". The Guardian. London. Retrieved 29 May 2009.
  8. "KKR buys Pets at Home for £955m". The Telegraph. 28 January 2010. Retrieved 24 June 2014.
  9. "Pets at Home on Watchdog". Pet Product Marketing. 20 September 2010. Retrieved 21 September 2012.
  10. "Pets at Home sell Dead fish, Guinea pigs with Ringworm, ill Rabbits". BBC Watchdog. 17 September 2012. Retrieved 20 September 2012.
  11. "Response to Matters raised by Watchdog". Pets at Home. 17 September 2012. Retrieved 24 June 2014.
  12. "Poundland and Pets at Home set flotation share prices". 12 March 2014. Retrieved 24 June 2014.
  13. "Seven day services: Setting up shop on the high street". Health Service Journal. 1 September 2015. Retrieved 12 October 2015.
  14. Guernsey Registry for Vets4Pets 3 February 2013.
  15. Vets4Pets taking a lead in the Veterinary World 3 February 2013.
  16. Arsenault, Jane."Forging Nonprofit Alliances: A Comprehensive Guide to Enhancing Your Mission Through Joint Ventures and Partnerships" Jossey Bass,1998, p.33-49.
  17. Vets4Pets Partner Website Launch 3 February 2013.
  18. Tostevin, Simon. "Recession clears way for Vets4Pets' big growth push", Guernsey Press and Star, Guernsey,18 June 2009.
  19. Vets4Pets steps on it 3 February 2013.

Further reading

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