North East Ambulance Service

North East Ambulance Service NHS Foundation Trust (NEAS) is the authority responsible for providing NHS ambulance services in North East England, covering the counties of County Durham, Northumberland and Tyne and Wear and the area of the former county of Cleveland in North Yorkshire. The trust was formed on 1 July 2006, following the merger of the existing North East Ambulance Service and the Tees division of the Tees, East and North Yorkshire Ambulance Service (TENYAS). Northumbria Ambulance Service and County Durham Ambulance Service had previously merged on 1 April 1999.

North East Ambulance Service
TypeNHS foundation trust
Established1 July 2006 (following annexation of Teesside from TENYAS to NEAS)
HeadquartersNewcastle upon Tyne, England
Region servedCounties of Northumberland, Tyne and Wear, County Durham and the area of the former county of Cleveland in North Yorkshire
NHS regionNHS England
Area size3,200 square miles
Population2.6 million
ChairPeter Strachan
Chief executiveHelen Ray

It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role. There is no charge to patients for use of the service, and under the Patient's Charter, every person in the United Kingdom, has the right to the attendance of an ambulance in an emergency. The North East Ambulance Service also provides Patient Transport Services (PTS) or non-emergency services to patients in the area.

The North East Ambulance Service currently operates 107 emergency ambulances, 50 rapid response cars, 28 urgent care vehicles, 2 bariatric ambulances, 242 patient transport vehicles, 5 community paramedic cars, and 120 support service vehicles.


NEAS was one of four trusts in the country to receive a "good" rating in the 2006/7 Healthcare Commission Healthcheck[1] report. This was the highest rating achieved by any ambulance service for provision of care.

On 23 August 2010, the North East Ambulance Service announced it was trialling a new service known as NHS 111. The trials would mean that anyone living in the County Durham and Darlington area could dial 111 to access out of hours urgent care. The idea is for this service to be rolled out nationally and to replace NHS Direct.

Between April and October 2013 the service recorded 10,072 "incidents" in which handovers to hospital accident and emergency departments had taken longer than 30 minutes and 499 which took longer than one hour triggering fines of £250,000. [2]

In 2018 the trust said it would need 100 more paramedics to meet the new ambulance performance standards. This could cost £5 million a year.[3]

Services provided

Job roles

Accident and emergency tier

Emergency Care Clinical Manager (ECCM)
Advanced Technician
Emergency Medical Technician (ECT)
Emergency Care Assistant
Trainee Emergency Care Technician
Student Paramedic
Veterinary nurse (for the HART dog section)

On call falls team pyschologist

Patient transport service tier

Team Leader
Ambulance Care Assistant (ACA)
Apprentice (PTS)

Control room

EOC leader
Duty Manager
Team Leader (Call Takers)
Dispatch Officer
Communications Officer
Communications Support Officer
Call Operator
Clinical Supervisor
Clinical Nurse Advisor
Clinical Paramedic Advisor

Locations and dispatch desk areas


The main trust HQ is currently based in Newburn Riverside, Newcastle upon Tyne. The HQ is known as Bernicia House.

Control centres

There are now two control rooms currently operating for NEAS. Bernicia House (Newcastle upon Tyne); Russell House (Hebburn) 999 emergency calls and NHS 111 urgent care calls are answered by call takers at all two sites. The Patient Transport Service calls are answered by the call takers primarily HQ.

Fleet workshop

The main fleet workshops is based at Pallion in Sunderland. However a secondary workshop is located in Stockton-On-Tees.

Training centres

The two main training centres for NEAS are based at Lanchester Road Hospital in Durham and at some fire stations in the area.

Ambulance divisions/desks

North East Ambulance Service are split into 3 divisions or dispatch desk areas at known in the control room. There is North which covers Northumberland (Berwick, Alnwick, Ashington, Hexham), Newcastle and North Tyneside. There is Central which covers South Shields, Gateshead, Sunderland, Houghton-le-spring, Washington and North Durham including Chester-Le-Street, Stanley, Consett, Durham. And finally Tees which covers Middlesbrough, Stockton, Hartlepool, Carlin How, Redcar, Coulby Newham and South Durham including Seaham, Peterlee, Darlington, Crook, Weardale, Barnard Castle, Spennymoor, Bishop Auckland, Newton Aycliffe.

Ambulance stations

Below are all of the NEAS ambulance stations including the dispatch desk they would come under in the control room.

Main hospitals within NEAS area

See also


  1. North East Ambulance Service NHS Trust
  2. "Huge fines for NHS trusts as thousands of patients are kept waiting in ambulances". Northern Echo. 25 November 2013. Retrieved 14 December 2013.
  3. "Ambulance trusts demand millions to meet new targets". Health Service Journal. 4 May 2018. Retrieved 13 August 2018.
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