Mitie Group PLC is a British strategic outsourcing and energy services company. It provides infrastructure consultancy, facilities management, property management, energy and healthcare services. It has a head office in London and more than 200 smaller offices throughout the United Kingdom and Ireland. It is listed on the London Stock Exchange.

Mitie Group PLC
Traded asLSE: MTO
IndustryFacilities Management
HeadquartersLondon, United Kingdom
Key people
Derek Mapp, Chairman
Phil Bentley, CEO
Revenue£2,126.3 million (2017)[1]
£(6.3) million (2017)[1]
£(50.8) million (2017)[1]
Number of employees
52,798 (2017)[1]


Mitie was founded by David Telling and Ian Stewart as MESL in 1987.[2] It was first listed on the London Stock Exchange in 1988.[2] It merged with Highgate & Job in 1989 and was renamed the Mitie Group.[3]

Its strategy of growth through acquisition has seen Mitie acquire several businesses over the past few years. In March 2006 it acquired Initial Security, a leading security business.[4] In 2007 Mitie acquired Robert Prettie & Co. Ltd for £32.7m and incorporated the specialist plumbing, heating and mechanical services business into their Property Services division.[5] In 2008 Mitie continued its strategy through the acquisition of Catering Partnership[6] and DW Tilley. The purchase of DW Tilley allowed Mitie to extend their roofing services nationwide.[7] 2009 saw the acquisition of Dalkia Facilities Management for £130m[8] to bolster its Technical Facilities Management capability, and an expansion into social housing with the purchase of Environmental Property Services (EPS) for £38.5m.[9] In 2010, Mitie acquired the integrated facilities management business of Dalkia in Ireland.[10]

Mitie made its first acquisition in the health and social care sector in October 2012, when it spent £111 million on homecare firm Enara.[11] In April 2013 Mitie's chief executive, Ruby McGregor-Smith, was made non-executive director to the board of the Department for Culture, Media and Sport.[12] In February 2014, Mitie introduced its new visual identity.[13]


Mitie stands for Management Incentive Through Investment Equity. Mitie's business model was originally about taking 51% equity stakes in startup businesses that fell into its broad fields of activity. The management of the new business typically invested the remaining capital, and if targets were met it was able to sell the balance of the business to Mitie after a fixed period for a sum based on the profits achieved (an earn out). Payment was made in a mixture of cash and Mitie shares. The managers usually remained with Mitie after the earnout.[14]

Mitie is now split into: Facilities Management, Property Management, Energy Solutions and Healthcare.[15] In February 2014 Mitie announced an eight-year contract with the Home Office, making it the largest provider of immigration removal centres in the United Kingdom.[16][17] In March 2016 Mitie came under fire for its management of the immigration centres after the prison inspectorate said the facilities were “dirty”, “rundown” and “insanitary”.[18]

The firm secured a cleaning contract with Royal Cornwall Hospitals NHS Trust in June 2014 worth £90m over seven years. Sick pay cost £1.2m in its first eight months, compared with £280,000 for the NHS in the previous financial year. UNISON blamed the rise on staff stress, which it claimed had been caused by mistakes on pay.[19] The firm admitted in November 2014 that its homecare business was less profitable than expected, and that it was struggling to recruit and retain sufficient numbers of care workers.[20]

Mitie cleaners at the Royal Opera House, the Houses of Parliament, the law firm Clifford Chance, First Great Western train services, and NHS hospitals have all held demonstrations against low pay between 2013 and 2015.[17][21][22] In 2016 shares in Mitie fell to a four-year low after the company warned that an expected boom in outsourced services wasn’t happening. In 2015 and 2016 it was reported that Mitie was one of the most shorted stocks in the FTSE 250.[23][24] Lady McGregor-Smith announced in November 2016 that it was withdrawing from the healthcare business, providing home care for the elderly, because spending cuts and rising employment costs had made it unviable.[25]


  1. "Annual Report 2017" (PDF). Mitie. Retrieved 17 March 2018.
  2. MITIE: History
  3. David Telling: The High and MITIE The Independent, 21 March 2001
  4. "UK Business Park - B2B Sales Leads & Company News". Retrieved 31 March 2015.
  5. "Mitie Group buys Robert Prettie & Co for 8.6-32.7 mln stg plus debt". AFX News. 2 April 2007. Retrieved 20 June 2018.
  6. "Mitie confident despite softer economy". Retrieved 31 March 2015.
  7. journallive Administrator (2 July 2008). "Small/mid-size Company Deal of the Year". journallive. Retrieved 31 March 2015.
  8. "MITIE to buy UK arm of Dalkia for £130 mln, to raise £40 mln via placing". Proactiveinvestors UK. Retrieved 31 March 2015.
  9. "Mitie buys Environmental Property Services for £38.5m". Building. Retrieved 31 March 2015.
  10. "Mitie acquires Irish FM businesses from Dalkia". Retrieved 31 March 2015.
  11. Neil Maidment (9 October 2012). "Mitie moves into home care with Enara buy". Reuters. Retrieved 31 March 2015.
  12. "New non-executive directors appointed to the DCMS board". Retrieved 18 September 2015.
  13. "Mitie unveils a new brand logo". Retrieved 31 March 2015.
  14. "Mighty job ahead for new boss at MITIE". Retrieved 31 March 2015.
  15. "At A Glance - Mitie". Retrieved 31 March 2015.
  16. "Mitie awarded £180m contract with the Home Office". Retrieved 9 April 2016.
  17. "Ruby McGregor-Smith, Mitie CEO: Outsourcing's prickly peer". Financial Times. Retrieved 9 April 2016.
  18. "Mitie criticised for 'insanitary' immigration centre". Financial Times. Retrieved 9 April 2016.
  19. "Sick pay costs rise for Cornwall NHS hospitals private cleaners Mitie". BBC news. 24 June 2015. Retrieved 25 June 2015.
  20. "NHS trust financing woes expected to boost private sector openings". Financial Times. 24 November 2014. Retrieved 25 November 2014.
  21. Dominic Gover. "Migrant Cleaners Protest Against Conditions at Top Law Firm Clifford Chance". International Business Times UK. Retrieved 9 April 2016.
  22. "Morning Star :: Mitie cleaners occupy First Great Western HQ - The Peoples Daily". Retrieved 9 April 2016.
  23. "Analyst twists the knife as Mitie feels heat on pay". The Times. Retrieved 9 April 2016.
  24. "'Prickly peer' Baroness McGregor-Smith smoothes over Mitie's problems". The Times. Retrieved 9 April 2016.
  25. "Mitie withdraws from healthcare as it issues second profit warning". Guardian. 21 November 2016. Retrieved 15 December 2016.
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