Metro North West Line
The Metro North West Line is the first and currently the only service in the Sydney Metro network. The service commenced operation on 26 May 2019, running between Tallawong and Chatswood along the Sydney Metro Northwest rail link, which included the Epping to Chatswood rail link.
|Service type||Rapid transit|
|Current operator(s)||Metro Trains Sydney|
|Distance travelled||36 km (22 mi)|
|Average journey time||37 minutes|
|Service frequency||4 minutes (peak)|
10 minutes (off-peak)
|Line(s) used||Sydney Metro Northwest|
(including Epping to Chatswood rail link)
|Rolling stock||Alstom Metropolis fully automated trains, 6 carriages per train|
|Track gauge||1,435 mm (4 ft 8 1⁄2 in) standard gauge|
The metro services are operated by Metro Trains Sydney, a joint venture between MTR Corporation, John Holland and UGL Rail, and are operated by driverless, single deck trains, stopping at 13 stations along the Sydney Metro Northwest. Since July 2019, services take 37 minutes from end to end, at a frequency of every four minutes during peak hours and every ten minutes at all other times. Prior to that, for the first few weeks after opening, the line operated one every five minutes during the peak hours until it was increased to every 4 minutes.
North West Night Bus
In the first six months of operations, the metro service was supplemented by a late night bus service known as North West Night Bus, stopping at 13 bus stops in close proximity to these stations. The bus service operated Sunday to Wednesday nights after about 9.30 pm in both directions, charging metro fares and frequency of every ten minutes. This is because during this period, the last metro services on these nights were 10.05 pm from Chatswood and 9.25 pm from Tallawong. The bus service was meant to be temporary and it was withdrawn six months later on 5 November 2019, when the metro reaches full operations. The bus service was jointly operated by Transdev NSW and Hillsbus, both of whom previously jointly operated the Station Link services between September 2018 and May 2019.
|Name||Railway line(s)||Opened||Serving Suburbs||Other lines|
|Tallawong - Chatswood|
|Rouse Hill||Northwest||2019||Rouse Hill|
|Bella Vista||Northwest||2019||Bella Vista|
|Hills Showground||Northwest||2019||Castle Hill|
|Castle Hill||Northwest||2019||Castle Hill|
|Epping||Epping to Chatswood||1900||Epping|
|Macquarie University||Epping to Chatswood||2009||Macquarie Park|
|Macquarie Park||Epping to Chatswood||2009||Macquarie Park|
|North Ryde||Epping to Chatswood||2009||North Ryde|
|Chatswood||Epping to Chatswood||1890||Chatswood||(peak hours only)|
The service has been strong criticised by many people, due to the high number of failures it has experienced since its opening in May 2019. Most of these failures have been due to mechanical issues on the Alstom Metropolis sets used on this line.
- When the line first opened, the trains struggled to stop at the correct position at each station, having edge forward or backward after coming to a complete stop. The train would sometimes overcorrect and need to make further adjustments, which sometimes took several minutes. These issues were mostly fixed after a month, but there are still occasional errors made by the software.
- There were some reports of trains malfunctioning and failing to open doors at some stations on opening day.
- The doors closing announcements are too soft and cannot be heard from the platform. This has led to several incidents where children were separated from their parents by closing doors.
- Trains frequently experience mechanical issues, unable to move after stopping at a station.
- The self-driving software does not drive the train smoothly. It consistently overshoots when accelerating up to track speed and requires some braking to maintain track speed. This can be felt by passengers standing at the front of the train near the driving controls, where inertia can be felt when leaning on the driving controls cabinet.
- "M: Metro North West line timetable". Transport for NSW.
- "Metro North West Line timetable - 1 July 2019". Transport for NSW. Archived (PDF) from the original on 18 June 2019. Retrieved 27 August 2019.
- "Metro North West Line timetable - 27 May 2019" (PDF). Transport for NSW. Archived from the original on 8 May 2019. Retrieved 25 August 2019.
- "North West opening date announced". Sydney Metro. 5 May 2019. Archived from the original on 5 May 2019. Retrieved 6 May 2019.
- "North West Night Bus". Transport Info NSW. Archived from the original on 25 October 2019. Retrieved 25 October 2019.
- "Metro North West Line timetable - May 2019" (PDF). Transport Info NSW. Archived (PDF) from the original on 6 May 2019. Retrieved 8 May 2019.
- "NW1 Timetable - May 2019" (PDF). Transport Info NSW. Archived from the original (PDF) on 5 May 2019. Retrieved 10 May 2019.
- "NW2 Timetable - May 2019" (PDF). Transport Info NSW. Archived from the original (PDF) on 5 May 2019. Retrieved 10 May 2019.