Jira (software)

Jira (/ˈrə/ JEE-rə)[5] is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.

Jira logo
Initial release2002 (2002)[1]
Stable release8.5.1 (November 3, 2019 (2019-11-03)[2]) [±]
Written inJava
Operating systemCross-platform
TypeBug tracking system, project management software
LicenseProprietary, discounted license pricing for official non-profit organizations, charities, and open-source projects, but not governmental, academic or religious organizations[3][4]


The product name is a truncation of Gojira, the Japanese word for Godzilla.[6] The name originated from a nickname Atlassian developers used to refer to Bugzilla, which was previously used internally for bug-tracking.[6]


According to Atlassian, Jira is used for issue tracking and project management by over 75,000 customers in 122 countries.[7] Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons,[8] Hibernate,[9] NASA,[10] Skype Technologies,[11] Twitter,[12] the United States Department of Defense,[13] and the Apache Software Foundation, which uses both Jira and Bugzilla.[14] Jira includes tools allowing migration from competitor Bugzilla.[15]

Jira is offered in three packages:

  • Jira Core is intended as generic project management
  • Jira Software includes the base software, including agile project management features (previously a separate product: Jira Agile)
  • Jira Service Desk is intended for use by IT or business service desks.

Jira is written in Java and uses the Pico inversion of control container, Apache OFBiz entity engine, and WebWork 1 technology stack. For remote procedure calls (RPC), Jira supports REST, SOAP, and XML-RPC.[16] Jira integrates with source control programs such as Clearcase, Concurrent Versions System (CVS), Git, Mercurial, Perforce,[17] Subversion,[18] and Team Foundation Server. It ships with various translations including English, French, German, Japanese, and Spanish.[19]

Jira supports the Networked Help Desk API for sharing customer support tickets with other issue tracking systems.[20]


Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application.[21]

Atlassian provides Jira for free to open source projects meeting certain criteria, and to organizations that are non-academic, non-commercial, non-governmental, non-political, non-profit, and secular. For academic and commercial customers, the full source code is available under a developer source license.[21]


In April 2010 a cross-site scripting vulnerability in Jira led to the compromise of two Apache Software Foundation servers. The Jira password database was compromised. The database contained unsalted password hashes, which are vulnerable to dictionary lookups and cracking tools. Apache advised users to change their passwords.[22] Atlassian themselves were also targeted as part of the same attack and admitted that a legacy database with passwords stored in plain text had been compromised.[23]


When launched in 2002, Jira was purely issue tracking software, targeted at software developers. The app was later adopted by non-IT organizations as a project management tool. The process sped up after the launch of Atlassian Marketplace in 2012, which allowed third-party developers to offer project management plugins for Jira.[24] BigPicture, Portfolio, Structure and Tempo Timesheets are major project management plugins for Jira.[25]

See also


  1. "About us". Atlassian.com official website. Retrieved 27 February 2012.
  2. "Update Jira Software Server". Atlassian. Retrieved 4 December 2019.
  3. "Open Source Project License Request". Atlassian.com official website. Retrieved 9 November 2012.
  4. "Community License Request". Atlassian.com official website. Retrieved 9 November 2012.
  5. "How is JIRA pronounced?". Atlassian.com official website. Retrieved 8 April 2019.
  6. "What does JIRA mean?". Atlassian.com official website. Retrieved 5 November 2019.
  7. "Customers". Atlassian.com official website. Retrieved 20 July 2017.
  8. "Fedora Repository Project". DuraSpace. Retrieved 28 January 2014.
  9. "Hibernate Home page". Retrieved 10 May 2018.
  10. "Atlassian visits Mars, courtesy of NASA". Retrieved 6 August 2017.
  11. "Jira: Skype's Issue Tracking and Reporting System". Skype.com. Archived from the original on 7 August 2011. Retrieved 15 September 2011.
  12. "Twitter reduces its support email volume by 80% with Jira Service Desk". Retrieved 6 August 2017.
  13. "Transforming the Department of Defense Public Web service desk with Atlassian". Retrieved 6 August 2017.
  14. "Issues.Apache.org". The Apache Software Foundation. Retrieved 15 September 2011.
  15. "ApacheJira". Apache.org. Retrieved 25 September 2008.
  16. "JIRA RPC Services". Atlassian.com official website. 21 October 2011. Retrieved 3 January 2012.
  17. "Integrating with Development Tools". Atlassian.com official website.
  18. "Subversion JIRA plugin". Atlassian.com official website. 18 July 2012. Archived from the original on 27 January 2013. Retrieved 23 July 2012.
  19. "Choosing a Default Language". Atlassian.com official website. Retrieved 13 October 2011.
  20. Latkiewicz, Matthew (7 June 2011). "Zendesk's JIRA Integration Rocks!". Retrieved 6 May 2016.
  21. "Licensing and Pricing". Atlassian.com official website. Archived from the original on 14 July 2011. Retrieved 10 July 2011.
  22. Golucci, Philip (13 April 2010). "apache.org incident report for 04/09/2010". Apache Software Foundation. Retrieved 29 May 2013.
  23. Cannon-Brookes, Mike (13 April 2010). "Oh man, what a day! An update on our security breach". Atlassian Blogs – Atlassian.com official website. Atlassian. Retrieved 29 May 2013.
  24. "Atlassian Launches A Marketplace For Project Management Add-Ons – TechCrunch". techcrunch.com. Retrieved 2 July 2018.
  25. "Jira Project Management Tool. Compare "big 4" | SoftwarePlant". SoftwarePlant.com. 24 March 2018. Retrieved 2 July 2018.
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